The Account Owner or Account Admins can mandate 2FA for all of their account's users via Account Admin > Manage Users simply by toggling the Mandate ...

As the Account Owner / Account Admin, you may find that you need to deactivate 2FA for one of your account's users because they cannot (for whatever rea...

This is easy. A user can reset the password for their own account by clicking on the Forgot password link at the bottom of the login page. However,...

This is easy. As a user you can view and edit your own email address via Account Admin > Your Details.  Account owners and admins can also view and e...

Yes. If you do not want a user to be able to access their Genovo account for any reason (e.g. they’ve left the company), Account owners and admins can do th...

Account Owners or Account Admins can delete a user from their account via Account Admin > Manage Users. To delete a user, simply click the delet...