Manage Users
Account Owners or admins can mandate 2FA for all of their account's users via Account Admin > Manage Users simply by toggling the 'Mandate 2FA fo...
Thu, 16 Oct, 2025 at 5:31 PM
Account owners / admins may need to deactivate 2FA for another account user because they cannot (for whatever reason) access their email or authenticator ap...
Thu, 16 Oct, 2025 at 5:31 PM
This is easy. A user can reset the password for their own account by clicking on the Forgot password link at the bottom of the login page. However,...
Fri, 5 Sep, 2025 at 10:42 AM
This is easy. As a user you can view and edit your own email address via Account Admin > Your Details. Account owners and admins can also view and e...
Fri, 5 Sep, 2025 at 10:43 AM
Yes. If you do not want a user to be able to access their Genovo account for any reason (e.g. they’ve left the company), Account owners and admins can do th...
Fri, 5 Sep, 2025 at 10:44 AM
Account owners and admins can delete a user from their account via Account Admin > Manage Users. To delete a user, simply click the delete icon ...
Thu, 16 Oct, 2025 at 5:32 PM